Privacy Policy

Last updated: 2026-07-08

This Privacy Policy explains how India Helpline (“we”, “us”, “our”) — accessible at india-helpline.com — collects, uses and protects information when you visit our website.

1. Who we are

India Helpline is an independent, non-commercial directory of publicly listed customer care and emergency helpline numbers for companies and services operating in India. We do not represent, endorse or receive payment from any listed company.

2. Information we collect

We keep data collection to a minimum. We do not require you to create an account, log in or provide personal details to browse the site.

  • Automatic data: your browser sends standard information such as IP address (used to detect country for consent), user-agent, referrer and pages viewed. This is used for basic analytics and abuse prevention.
  • Local storage: your theme preference (light/dark), consent choice and (approximate) country code are stored in your browser's localStorage. This data never leaves your device.
  • Cookies: see the “Cookies and third-party services” section below.
  • Voluntary submissions: if you email us (for example, to report an incorrect number), we receive whatever information you include in the message.

3. How we use information

  • To display our website correctly and remember your preferences.
  • To detect abuse (e.g. scraping, automated attacks).
  • To measure aggregate usage (which pages are popular) so we can improve content.
  • To serve ads through Google AdSense (only after your consent, where required).
  • To respond to any email or feedback you send us.

4. Cookies and third-party services

We use the following third-party services, which may set their own cookies:

  • Google AdSense — serves the advertisements you see on this site. AdSense may use cookies to show ads based on your prior visits to this or other websites. You can opt out of personalised advertising at google.com/settings/ads and read Google's advertising policies.
  • Google Fonts — used to render the site typography. Fonts are fetched from Google's servers; no cookie is set for this.
  • ipapi.co — a lightweight IP-lookup used once per visitor to detect country (so we can show the appropriate consent banner). Only your country code is stored on your device.

Where your consent is required by law (GDPR in the EU/EEA/UK, the DPDP Act 2023 in India, CCPA in California, LGPD in Brazil, POPIA in South Africa), no non-essential cookies (including AdSense advertising cookies) are set until you accept them via the banner. You can change your choice at any time by clearing your browser storage for this site.

5. Data retention

We do not retain personal data on our own servers. Third-party services listed above retain data according to their own policies.

6. Your rights

Under the GDPR, DPDP Act 2023 and equivalent laws, you have the right to access, correct or delete personal data we hold about you; object to or restrict certain processing; withdraw consent at any time; and lodge a complaint with your local data-protection authority. To exercise any of these rights, email us at privacy@india-helpline.com.

7. Children

Our site is a general audience directory. We do not knowingly collect data from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

9. Contact

If you have any questions about this Privacy Policy, contact us at privacy@india-helpline.com.